Learn what makes AMPS Member Advocates a step above others. We take pride in our proactive approach to educate Members
If a Provider sends a balance bill or a collection letter to the Member, AMPS will reach out to the Member requesting permission to speak on their behalf to the Provider. AMPS Member Advocates explain to the Provider the process for determining claim payment and answer any remaining billing questions to help resolve claim payment disputes.
After a claim is reviewed and priced, AMPS Member Advocates proactively contact the Member with a reminder to call their AMPS Member Advocate if they have any questions or receive requests for additional payment from the Provider.