Gwen Umphress is a PBM Account Manager for Drexi, an AMPS Company. Her objective is to help Drexi grow and to develop and support the relationships with the clients we serve. Gwen started her career as a Certified Pharmacy Technician, serving 16 years in the retail space. For the past 12 years, Gwen has worked for a traditional PBM, learning about the functionality of PBMs, assisting in account management, performing customer service and support, and processing prior authorizations and appeals. Prior to joining AMPS, Gwen most recently worked as an Account Manager, managing over 250 self-insured groups. As the first point of contact for her clients, she frequently ran reports and worked closely with PBM partners on plan changes and recommending/implementing cost savings programs. She is a member of the Self-Insurance Institute of America, the Health Care Administrators Association, and the Society of Professional Benefit Administrators. Gwen has an associate degree in Office Administration with Medical Specialty from Ivy Tech Community College.